Matis Body – Pamper Parlour

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Please do feel free to contact us on WhatsApp if you have any question or need any help / advice.

More Information

Monday - Closed
Tuesday - 10am - 7.30pm
Wednesday - 10am - 7.30pm
Thursday - 10am - 7.30pm
Friday - 10am - 7.30pm
Saturday - 10am - 5pm Sales Only
Sunday - Closed

Salon Policies

BOOKING POLICY

The easiest way to book your treatments is by sending a WhatsApp message or calling 020 8763 2099. This service is available 24/7 however replies will be made during work hours only and please be aware that if we are currently serving a client or the salon is closed, we may not be able to take your call. If you leave a short message and your contact details we will respond as soon as possible.

Once you have made an appointment you will receive a confirmation message with the treatment booked along with the date, time of your appointment.

Reminders will be sent out 24 hours prior to your appointment via WhatsApp.

BOOKING FEE

If booking over the phone we require a 50% booking fee.

If you have gift vouchers for your treatment, please have your voucher number to hand and we can reserve your appointment with the voucher credit.

For appointments booked over the telephone you will be sent a payment link to pay the deposit and secure your appointment.

APPOINTMENT TIME

We ask all clients to arrive on time for your appointment and If it is your first appointment with us or you are having a new treatment please be aware that a consultation will be carried out first.

Some consultation forms will be sent to you to complete prior to your arrival and this will ensure that we can start your treatment promptly.

LATE ARRIVALS

We will always try our best to accommodate our clients however this is not always possible without impacting on subsequent clients if you are running late for your appointment.

If you are more than 10 minutes late for your appointment it may not be possible to carry out the treatment in full, you will still be charged for the full cost of your treatment.

If you are more than 10 minutes late and it is not possible to carry out your treatment, we will offer to reschedule this however 50% of the treatment cost will be charged.

CANCELLATION POLICY

If you are unable to attend your appointment it can be rescheduled or cancelled if over 48 hours notice free of charge by sending a WhatsApp or phoning 020 8763 2099

By giving us more notice of this, we have chance to refill your appointment with clients on our waiting list.

Our cancellation charges are as follows
• Cancellation/Rescheduled appointment up to 48 hours before appointment – no charge
• Cancellation/Rescheduled appointment between 48-24 hours – 50% charge
• Cancellation/Rescheduled less than 24 hours notice – 100% charge

RIGHT TO REFUSE

We have the right to refuse any individual we feel is unfit for a treatment, this includes but is not limited to;

Any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our therapists.
Certain treatments also come with what is known as contra-indications, these are conditions that can interfere with a result of a treatment. Any medical conditions that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by a therapist why this cannot be carried out. In this instance the therapist will discuss if there is another treatment suitable.
Any individual who displays behaviour that makes a member of staff feel uncomfortable, disrespected or intimidated. We provide a safe environment for our team and clients and this should be respected.
A treatment to a client who is not the required age for that treatment.

CHILDREN ON THE PREMISES

We do not allow any children on the premises under the age of 14 unless they are
• Having a treatment with their parent/guardian present
• With their parent/guardian and the treatment is not in a treatment room.

We are unable to let children stay unattended on our premises for their own safety.

AGE REQUIREMENTS FOR TREATMENTS

Certain treatments are not suitable or insured due to the age of the client. Below is a list of treatments that carry strict age restrictions for clients. If we are in any doubt of the client’s age, proof of identity can be asked for.

Treatment or Service Minimum Age of Client

Intimate Waxing 18
Chemical Peels 18
Tinting or Lash treatments 16
Electrical Facials 18

Some treatments are permitted for under-16s, but you must ensure you have written permission from a parent or legal guardian before going ahead.

A parent or responsible adult must be present during the treatment (in the same treatment room).

The permitted treatments are:
• Waxing (not intimate waxing).
• Facials
• Manicures
• Pedicures

Beauty therapists must protect and promote the welfare of under-16s and vulnerable adults.

We must ensure treatments are safe and appropriate and that the individual wants to have the treatment and/or services.

PATCH TESTING

All clients wishing to have tinting treatments must have had a patch test within the last 6 months at our salon before treatments.

The patch test needed to be carried out 48 hours before a booked treatment.

Failing to turn up for your patch test will result in the appointment being cancelled.

If you have had tinting treatments in other salons, we still require you to have a patch test with us prior to your lash tint, brow tint, lash lift treatment.

MEDICAL ISSUES

If you have any medical issues, we need to be aware of these and they need to be mentioned before the treatment in your consultation with your therapist.

If you are on medication, please make us aware before any treatment is started.

COMPLAINTS PROCEDURE

We strive to give the best treatments and service to all clients, every appointment.

If you do not feel this was achieved or have suggestions for ways in which we can improve, please contact Sharon or complete our contact form on our website www.pamper-parlour.com or email info@pamperparlour.com can investigate and ensure we improve our service in the future.

Thank you for your understanding,

Pamper Parlour

Delivery

Terms and Conditions

These terms and conditions apply when you place an order from website http:/www.pamper-parlour.com. Terms and conditions can change so always check when ordering.

All orders are subject to availability and all communication will be made to the email address you supply when you make your order.

Delivery Charges

Delivery is to the UK only 2nd class and will take 3-5 days.

Delivery is £3.50 per order plus you also have a free click and collect option if you are local but pick up time and day must be arranged first.

If the parcel is damaged on delivery please do not accept it.

Returns

Returns and refunds

We hope you are happy with your purchase but if you want to return please notify us within 10 days and you must have taken care of the product and it should be in it's original packaging and not be used or damaged and returns must be made within 14 days of delivery.

It is your responsibility for the cost of returns unless it is faulty or incorrect.

Please return all items in suitable packaging to protect from damage.

Refunds will be given within 10 days of return.

Last updated: May 03, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pamper Parlour, 19a The Grove, Coulsdon, Surrey CR5 2BH.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Pamper Parlour, accessible from www.pamper-parlour.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: www.pamper-parlour.com

Pamper Parlour, The Grove
Coulsdon, Surrey, CR5 2BH

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Our Details

Opening Hours

Monday – CLOSED

Tuesday – 10:00 – 19:30

Wednesday – 10:00 – 19.30

Thursday – 10:00 – 19:30

Friday – 10:00 – 19.30

Saturday – 10:00 – 17:00 Sales Only

Sunday – CLOSED

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